Shipping Policy

1. Shipping Costs & Delivery Times

We offer both Standard and Express shipping to various global destinations. To check if we ship to your country, as well as the specific shipping rates, free shipping thresholds, estimated transit times, and supported currencies, please refer to our detailed shipping tables below:

• Standard Shipping: Rates & Transit Times

• Express Shipping: Rates & Transit Times

Please note that the total time to receive your order equals Processing Time + Transit Time:

• Processing Time:

  • For In-Stock items: Generally, it takes 1-2 business days for us to process your order before it ships.

  • For Pre-Order items: Generally, it takes around 30 days for us to restock (a specific timeframe will be mentioned on the product page), and then 1-2 business days to process once restocked.

• Transit Time: This is the estimated shipping time provided in the tables above, which begins after your order has been processed and dispatched.

Multiple Shipments

In order to provide optimal service to our clients, we utilize merchandise inventory from all of our warehouses across the country. If your order is being fulfilled by multiple warehouse locations, you may receive multiple shipments. Rest assured, there will be no additional shipping fee for orders that are split into multiple shipments. 

2. What shipping carriers do you use?

For free/standard shipping, we use your local postal services such as USPS, Royal Mail, and LePost.

3. What about duty and taxes?

• United States: Duty and taxes would be charged regarding your regions.
  
• Australia, Canada, United Kingdom, and Europe: We will try our best but orders may be subject to duties and taxes, and customers are responsible for these fees.
  
• International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that JW PEI does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

4. WRONG ADDRESS DISCLAIMER: 

• It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.
• If you decide to change your shipping address, please write to us at customer@jwpei.com as soon as you place your order.

5.United States Warehouse  

Please note that returns are not accepted at the provided address. If items are returned to this address without prior arrangement, we will not be able to process a return or issue a refund. For all return requests, please contact our customer service team at customer@jwpei.com for appropriate guidance and assistance.