Helena Pierced Mules - Silver

• Upper Material: Vegan Leather
• Lining Material: Vegan Leather
• Item Type: Mules
• Silver Hardware
• Heel Height: 0.98"(2.5cm)
• Sole Material: Rubber
• We typically advise customers to size up from their regular shoe size when purchasing our HELENA PIERCED MULES.

Add a summary about your returns policy and if required include a link to your full information.

• Shipping Information: Free shipping on orders over $120 to most countries. Standard shipping fee is $9.90 for most countries. For more details, including eligible countries and specific rates, visit our shipping page.
• Processing Time: In-stock items ship within 1-2 business days; pre-orders ship within the estimated timeframe plus 1-2 days.
• Delivery Time: 3-25 business days, depending on location.
• Duties & Taxes: Customers are responsible for any applicable duties and taxes.
• Returns: Eligible for return within 30 days if unused, with tags and packaging intact (excluding final sale items). For more details, including return instructions and policies, visit our return page.

2. Does Your Package Meet the Christmas Guarantee Criteria?

Please use the following rules to determine if your package qualifies for the Christmas guarantee:

• Mixed Packages: If your order contains both "Guaranteed Christmas Delivery" products and non-"Guaranteed Christmas Delivery" products, the package does not qualify for the guarantee.

• Pre-order Items: Orders with pre-order items whose restock dates fall outside the Christmas delivery window are not eligible.

• Fully Eligible Packages: If all items in your order are "Guaranteed Christmas Delivery" products and the shipping address is within the eligible regions, the package qualifies for the guarantee.

3. Conditions for Guaranteed Christmas Delivery

To ensure delivery before Christmas, please:

1. Provide Accurate Delivery Information – Ensure the shipping address is complete and correct, especially the postal code and house number.

2. Choose Shipping Method Based on Order Time – Select Standard or Express Shipping according to the cutoff table and pay any applicable fees.

3. Provide Valid Contact Info – Include an accurate phone number so delivery personnel can reach you.

4. Exclusions from Guaranteed Christmas Delivery

• Shipping Address Outside Eligible Regions

  • If the delivery address is outside the regions covered by the Christmas guarantee, we cannot guarantee timely delivery.

• Force Majeure Events

  • Delays caused by circumstances beyond our control, such as severe weather, natural disasters, strikes, road closures, or traffic restrictions, are excluded from the guarantee.

• Customs Issues

  • If customs clearance is delayed and the customer does not promptly provide the required information or documents, the policy does not apply.

• Changes to Delivery Address or Stop Shipment Requests

  • Any request to change the delivery address or to halt shipment after the order has been dispatched may result in missed delivery windows. Such cases are not covered by the guarantee.

• Signature or Pickup Failures

  • If the customer fails to sign for the parcel, pick it up on time, or provide correct delivery instructions, leading to delayed delivery, the guarantee does not apply.

5. Contact Information

For assistance, contact us at:
Email: customer@jwpei.com